YOU ASK ALL THE right QUESTIONS.
Posted: 2023-05-02
Closing: Until filled
Location: Edmonton
You're one of those people who just seems to have a gift for knowing what to measure and how to maximize performance. In addition to your passion and experience with personal lines insurance, you also have a knack for making sound recommendations while delivering on best practices. Quality control means more to you than just the completion of audits and reviews, it’s a state of mind. A continuous improvement state of mind.
WHAT MOVES YOU
- You feel successful when everyone else succeeds as well. It’s important to you to set realistic targets and goals and to help clear away any obstacles that could get in the way of our success.
- You believe that deadlines are not only about getting things done on time, but also taking action at the right time.
- Your excellent communication skills make it easy to get people on board and excited about working with you.
WHAT YOU'LL DO
- Report to the Manager, Operational Performance.
- Participate in regular and targeted audits.
- Assist as needed with projects, journey mapping and business process reviews.
- Prepare KPI reports and scorecards for Insurance Agency Management to measure monthly performance.
- Review calls and policies on a regular and ad hoc basis to ensure the Insurance agency technical and service guidelines are being met.
- Develop and implement quality improvement processes and procedures.
- Assist and support the Insurance Agency Performance Manager to perform audits to monitor and ensure compliance with established procedures and guidelines.
- Provide on-site support for facilitation and development of training programs as required.
WHAT YOU'VE DONE
- You have a minimum eight years Insurance Sales and Service experience including personal and commercial lines.
- You hold a CIP Designation or are actively working towards it.
- Previous mentorship experience would be considered an asset.
- You have good general knowledge of the insurance industry and selling and servicing of Insurance policies.
- You have the ability to plan, prioritize workload, workflows, organize and coordinate multiple tasks and projects.
- You have the ability to communicate effectively with both front line staff and management.
WHAT YOU'LL GET
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Pension Plan.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid Vacation and other paid time off including a Volunteer Day and Me-Day.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
