Manager, Membership Product and Operations

Job Locations CA-AB-Edmonton
Job ID
2022-2169
Category
Other
Type
Regular Full-Time

AMA

YOU’RE A natural leader WHO CAN transform IDEAS INTO PRODUCTS AND EXPERIENCES

 

 

Posted: 2022-06-23

Closing: When Filled

Location: AMA - Edmonton South

 

 

You’re like the Golden Gate bridge; your talents span across many miles, and you provide strength, support and guidance to those around you.  You ensure everyone is going in the right direction and enjoying the experience along the way. You take a vision and bring it to life with your passion and performance abilities. Traffic or roadblocks aren’t a problem - you zone in on issues and address them so we can get back to business.

 

We’re looking for someone who perpetuates a constant state of evolution and innovation to deliver cutting edge solutions while collaborating effectively with others to get the job done. Someone with a strong leadership background who can manage cross functional programs. Someone who can roll up their sleeves and is willing to do everything to make sure the AMA experience is heads above the rest. If this sounds like you – you need to talk to us.   

 

WHAT MOVES YOU

  • You have relentless energy and spirit and know what it takes to drive a successful business.
  • You pride yourself on your strong business acumen, enjoy motivating others you work with and helping them discover their inner greatness.
  • You’re all about customer service and ensuring the member’s perspective is considered in every decision.
  • You understand that vision isn’t just about seeing the future – it’s about understanding what it takes to get there.
  • You demonstrate an ability to present, interact and collaborate with all levels of the business to carry projects and ideas forward.
  • You’re both a right- and left-brained thinker. Your innovative side is balanced by your quantitative analytical abilities.
  • You focus on building relationships, both within your business area and with members, partners and across other departments.
  • You promote and demonstrate behaviors reflective of AMA Values and TYLF Culture.

 

WHAT YOU’LL DO

  • Report to Director, Membership and Member Rewards.
  • Champion the implementation of Membership strategies, policies and processes while supporting the Association’s overarching strategic direction.
  • Work with colleagues from across the organization on shared opportunities, to encompass emerging technology, digital communications, and modernization.
  • Work with operations teams to develop new processes and implement changes to help reduce overall cost burden and improve operational efficiency.
  • Oversee and recommend changes to membership to meet/exceed objectives for member satisfaction, member engagement, membership growth and retention.
  • Review, manage, and recommend changes to membership products (constructs & benefits), ensuring they are providing outstanding member value at an acceptable cost
  • Lead and collaborate with internal stakeholders on Membership offers and pricing changes.
  • Lead the collection of market feedback through focus groups, product testing, and forecasting.
  • Be the Domain Expert on Membership strategy, benefits, and value propositions
  • Ensure the accuracy and relevance of Membership information on the member website, intranet, marketing collateral and all membership communications.
  • Lead development and implementation of the Membership Strategic Plan.
  • Manage membership billing, fulfillment, and budgeting with internal and external resources.
  • Be a key player in protecting member privacy and the integrity of data
  • Ensure membership training supports the membership strategy and is accurate and updated to reflect any changes in membership offering, benefits & support systems.
  • Participate in membership acquisition and retention activities/events (pop-up shops, membership events, etc.)
  • Participate and provide input into the forecast that determines the goals for membership growth and retention
  • Work collaboratively to address issues and improve member engagement.

 

WHAT YOU’VE DONE

  • You have a Post-Secondary degree in Business, Marketing, or equivalent.
  • You’ve got at least 5 years’ experience in product management or sales & marketing.
  • Extensive knowledge of AMA’s Membership products and services is considered an asset.
  • You know all the ins and outs of how to be extremely organized and capable of tracking, managing, and resolving issues effectively in a fast-paced environment.
  • Above all … you have a strong history of results … a history of making a product you've worked on, a service you've provided, or a company you've worked for; better, stronger, more loved and more purchased.
  • You will be able to pass a Canadian Criminal Record Check

 

WHAT YOU'LL GET

  • Competitive salary.
  • Flexible benefits.
  • Outstanding employer-paid Pension Plan.
  • Great AMA discounts.
  • Unlimited learning opportunities.
  • Paid vacation and floater day.

 

We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

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