YOU’RE THE perfect mix OF COACH, TEAM PLAYER AND CHEERLEADER.
Location: Edmonton Provincial Contact Centre
Taking charge of a stressful situation? No sweat. Thinking fast on your feet? You’re on it. Juggling a bunch of different tasks at once, all while keeping a cool, calm head? You’ve got it covered. We could use someone with your customer service skills and passion for helping others to join our Alberta Impaired Driving Program. As Program Supervisor, the ultimate goal is to ensure seamless operations as well as ensuring that financial, developmental, design, quality assurance and evaluation targets are all being met. In addition, this role will support Driver Education with research, implementation and quality assurance of Driver Education programs.
WHAT MOVES YOU
- You’re a born leader, mentor and team builder who can inspire your team to help execute your strategic vision.
- You’re a spirited team leader who knows how to motivate your team to get results.
- You have endless patience and a passion for helping others be the best they can be.
- You’re a natural teacher and enjoy answering questions (no matter how far-fetched) and you understand that each learner is unique.
- You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
- One of the favourite parts of your job is being able to share your knowledge and experience to help others grow and excel in their careers.
- You excel under pressure — in fact, you pride yourself on staying cool and calm even in the midst of chaos.
- You understand the importance of being approachable and keeping an open door to your staff.
- You have a love for learning and education — not just for others, but also for yourself.
WHAT YOU’LL DO
- Report to the Manager, Operational Performance.
- Plan and deliver programs which meet the overall strategic business objectives of the AIDP.
- Coach/mentor/advance the AIDP team to ensure they have a well-developed understanding of the AIDP model and how it relates within AMA culture and strategic objectives.
- Work in collaboration with the Transportation Safety Board, Alberta Transportation and the Provincial Impaired Driving Committee.
- Deliver a current and relevant curriculum for suspended drivers convicted of impaired driving.
- Ensure quality assurance standards through an ongoing observation program.
- Increase overall efficiency and effectiveness of the program through the continuous review and improvement of administrative practices and procedures.
- Lead the development of annual program goals, plans and strategies to maintain effectiveness of program.
- Facilitate a cooperative culture and attitude that promotes collaboration, teamwork and effective program delivery.
- Coach, mentor and develop staff to become fully competent in their role.
- Be able to travel extensively at times to meet with the AIDP team, members, and customers in various communities across the province.
WHAT YOU’VE DONE
- You’ve got a post-secondary education in Social Services, Adult Psychology, Addictions Counselling, and/or equivalent industry experience.
- You have at least five years of experience in a leadership role.
- You have experience developing and managing short-term and long-term operation plans.
- You have lots of experience with performance management (goal setting, measuring, monitoring and execution skills).
- You’ve proven that you know how to get high quality results even within tight timelines.
WHAT YOU’LL GET
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Pension Plan.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid vacation and floater day.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.