Membership Services Representative

Job Locations CA-AB-Edmonton
Job ID
Customer Service (Call Centre)


MAKING someone’s DAY



Posted: 2022-05-12

Closing: When Filled
Location: Edmonton (Remote) 


Position Type: Auxiliary

Setting: Working from home, you would need a dedicated space where you can take phone calls without background interference. Have a high-speed Internet as well as a Smart phone to be able to log into our system.


Whoever coined the phrase, “service with a smile” definitely had you in mind. You’re just one of those naturally warm, friendly people who knows how to keep everyone happy. We’re looking for someone like you to join our Contact Centre team to assess members’ needs, provide the best solution through the sale, service or refer appropriate products or services.


This position is responsible for membership retention and acquisition through handling of inbound calls directed to AMA Provincial Contact Centre for Membership service.




  • You genuinely love connecting with people and in turn, connecting them with the right solution for their needs.
  • You understand that part of being a strong communicator means being a great listener and asking the right questions.
  • When it comes to providing a superior customer experience, you’re all about exceeding expectations. Not only do you excel at meeting peoples’ needs, you’re able to anticipate them.
  • You get excited at the thought of working at a place where you can grow your career.
  • You thrive while multitasking – you can engage with our members on phone while working on a computer.
  • You enjoy being a team player and having a work family.
  • You love the idea of being able to wear jeans to work every day (Guess what? You can!).



  • Report to the Supervisor, Membership Sales and Service.
  • Handle inbound calls, using proper phone etiquette, professionalism and best practices.
  • Ensure calls are handled within established metrics – speed of answer and call quality.
  • Assess callers’ needs to configure the best solutions, through open ended questions and relevant, engaging conversations.
  • Provide outstanding service and relevant solutions to our members while promoting AMA’s products and services.
  • Conduct outbound calls to update and confirm member information.
  • Maintain a complete knowledge of AMA products, services and member benefits to ensure accuracy in all communications to members and other AMA teams.
  • Provide assistance to the Roadside department when needed.



  • You have your high school diploma or equivalent.
  • You have previous customer service experience, preferably in a call centre environment.
  • Your ability to communicate clearly and with a smile in your voice is equally matched by your excellent telephone etiquette and professionalism.
  • You know your way around a computer and you’re comfortable learning new applications and systems.
  • You are available to work a variety of shifts as we are open extended hours and are able to sit for extended periods of time.



  • Competitive Wages.
  • Comprehensive Training.
  • Flexible shifts
  • Vacation pay is added to each paycheque.
  • Great AMA discounts.
  • Benefits if you choose to receive them (with payroll deductions).
  • Unlimited learning opportunities.

Days and Hours of Work: Successful candidates will be required to work variable hours Monday to Friday between 8:30 am to 9:00 pm, with a rotational Saturday shifts working 9:00 am to 5:00 pm. Total number of hours of work will vary and are dependent on business need. There are no guaranteed hours/shifts; however, once you provide us with your availability, we will do our best to meet that. We request that you are available to work at least 3 (7.5 hours) shifts per week. Plus, for your convenience, you’ll get your schedule at least 2 weeks ahead of time.



We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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