Supervisor, Membership Sales & Service

Job Locations CA-AB-Edmonton
Job ID
Customer Service (Call Centre)
Regular Full-Time


IS WHAT motivates YOU.


Posted: 2021-11-17
Closing: Till Filled
Location: Edmonton Contact Centre



There’s always that one person in a group who knows how to keep everyone moving and motivated. You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants. You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture. Whether educating or providing advice, you're a natural coach and mentor with a flair for bringing out the best in others. Because you believe success is a team effort.




  • You’re a spirited and experienced team leader who knows how to keep your team motivated – and how keep them on track.
  • You embrace the idea of being a mentor and enjoy sharing your knowledge and experience to help others grow.
  • You understand the importance of being approachable and keeping an open door to your staff.
  • You excel under pressure – in fact, you pride yourself on staying cool and calm even in the midst of chaos.
  • You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.
  • You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.



  • Work with your team to increase member awareness of the comprehensive value and benefits of membership.
  • Support employee efforts to increase membership growth and retention.
  • Ensure your team is exceeding our standards of member service and are having relevant, value add conversations to increase member engagement.
  • Provide training and ongoing coaching for team members.
  • Develop and administer incentive programs, employee rewards and recognition.
  • Communicate marketing campaigns, distribute leads and supporting documents.
  • Provide leadership support in centre-level delivery of services.
  • Provide employees with technical support and training on relevant applications.
  • Handle inquiries from both our members and employees.
  • Manage schedules and take care of daily operational and administration tasks.
  • Maintain an in-depth knowledge of membership policies, products, services and partner offers.
  • Collaborate across business lines in support of best practices and resource sharing.



  • You have a Post-secondary degree or diploma in business or management.
  • You have customer service and direct sales experience.
  • You have experience leading and supervising people, including coaching and mentoring.
  • Bonus points if you have experience in a call centre environment.



  • Competitive salary.
  • Flexible benefits.
  • Outstanding employer-paid Pension Plan.
  • Great AMA discounts.
  • Unlimited learning opportunities.
  • Paid vacation and floater day.

Candidates must have availability to work between the hours of 8:30am and 9:00pm, Monday - Friday on a permanent basis. 


We thank all applicants for their interest; however, only those selected for an interview will be contacted.


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